Tidio

Tidio is a customer support software suite comprising live chat, chatbot, AI chatbot (AI agent), help desk, and ticketing features. Tidio integrates with websites, ecommerce platforms (such as Shopify and WooCommerce), communications channels (such as Facebook Messenger, Instagram, and WhatsApp), and other tools to provide automated, enhanced customer service.

Learn more about the Tidio customer service platform:

About Tidio

• Tidio Homepage
• About Tidio: Learn about Tidio, the B2B SaaS company behind customer service software.
  • About Lyro: Meet Lyro, the AI agent for customer service
• Tidio Pricing: See how much Tidio costs.
  • Tidio Premium Plans: Find out more about Tidio Premium.

Access

• Log In: Log into your Tidio account.
• Sign Up: Register a new Tidio account.

Demos

• Lyro AI Agent Playground: Experience Lyro, Tidio’s AI agent in action.
• Watch Tidio Demo: Watch a video demo of Tidio.

Tidio Comparisons

• Tidio vs. Gorgias
• Tidio vs. Intercom
• Tidio vs. LiveChat
• Tidio vs. Zendesk

Features

• All Features Overview

Core Features

• Lyro: AI agent for customer service and conversational AI chatbot
• Flows: Automation and rule-based chatbot builder
• Help Desk: Help desk software
• Live Chat: Live chat software for websites
• Ticketing System

Additional Features

• Analytics Dashboard
• Visitors List Tool

Features by Use Case

• Tidio for Ecommerce
• Tidio for Customer Service
• Tidio for Marketing and Sales

Integrations

• All Integrations: See how Tidio can integrate with your technology stack.

Channel Integrations

• Instagram Integration
• Messenger Integration
• WhatsApp Integration
• Shared Inbox
• Multichannel Communication

Platform Integrations

• BigCommerce Integration
• Ecwid Integration
• Shopify Integration
• WordPress Integration
• PrestaShop Integration
• Shopware Integration
• Squarespace Integration
• Weebly Integration
• Wix Integration

Pricing

Plan	Description	Price
Free	For solo entrepreneurs.	0 USD/mo.
Starter	Ideal for small businesses focused on enhancing customer satisfaction via live chat support.	24.17 USD/mo.
Growth	Ideal for teams of all sizes prioritizing customer service as their competitive advantage.	Starts at 49.17 USD/mo.
Plus	For businesses requiring better limits, additional integrations, advanced features, and premium support.	Starts at 749 USD/mo.
Premium	For more complex businesses.	Starts at 2999 USD/mo.

Feature Category	Feature	Free	Starter	Growth	Plus	Premium
Customer Support Quota	Billable conversations	50	100	250 (up to 2000 via upgrade)	Custom	Unlimited
Customer Support Quota	Seats	10	10	10	Custom	Custom
Live Chat & Ticketing	Live Chat	✓	✓	✓	✓	✓
Live Chat & Ticketing	Help Desk	✓	✓	✓	✓	✓
Live Chat & Ticketing	Email management system	✓	✓	✓	✓	✓
Live Chat & Ticketing	Live video calls	✓	✓	✓	✓	✓
Lyro AI Agent	Lyro AI Agent conversations	50 free (50–300 via upgrade)	50 free (50–300 via upgrade)	50 free (50–300 via upgrade)	Custom	Custom
Lyro AI Agent	Lyro AI Agent tasks	✓	✓	✓	✓	✓
Lyro AI Agent	FAQ upload	✓	✓	✓	✓	✓
Lyro AI Agent	FAQ scraper	✓	✓	✓	✓	✓
Lyro AI Agent	Website scraper	✓	✓	✓	✓	✓
Lyro AI Agent	Lyro Connect	✗	✗	✗	✓	✓
Lyro AI Agent	Lyro custom name	✗	✗	✗	✓	✓
Lyro AI Agent	Lyro product recommendation	available via upgrade to 50–300 Lyro AI Agent conversations	available via upgrade to 50–300 Lyro AI Agent conversations	available via upgrade to 50–300 Lyro AI Agent conversations	✓	✓
Flows	Visitors reached via Flows	100 free, 2k–100k via upgrade	100 free, 2k–100k via upgrade	100 free, 2k–100k via upgrade	Custom	Custom
Flows	Sales Flows templates	✓	✓	✓	✓	✓
Flows	FAQ Flows templates	✓	✓	✓	✓	✓
Flows	Visual Flows builder	✓	✓	✓	✓	✓
Features	Tidio AI reply assistant	✓	✓	✓	✓	✓
Features	Basic analytics	✓	✓	✓	✓	✓
Features	Live visitors list	✗	✓	✓	✓	✓
Features	Operating hours	✗	✓	✓	✓	✓
Features	Chat page	✗	✓	✓	✓	✓
Features	Advanced analytics	✗	✗	✓	✓	✓
Features	Live typing	✗	✗	✓	✓	✓
Features	Viewed pages history	✗	✗	✓	✓	✓
Features	Visitors info	✗	✗	✓	✓	✓
Features	Visitor notes	✗	✗	✓	✓	✓
Features	Automatic response	✗	✗	✓	✓	✓
Features	Automatic chat assignment	✗	✗	✓	✓	✓
Features	Automated satisfaction survey	✗	✗	✓	✓	✓
Features	Automated conversation solving	✗	✗	✓	✓	✓
Features	Macros	✗	✗	✓	✓	✓
Features	Permissions	✗	✗	✓	✓	✓
Features	Native Shopify actions	✗	✗	✓	✓	✓
Features	Multiproject	✗	✗	✗	✓	✓
Features	Departments	✗	✗	✗	✓	✓
Features	Multilanguage	✗	✗	✗	✓	✓
Features	OpenAPI	✗	✗	✗	✓	✓
Integrations	Messenger	✓	✓	✓	✓	✓
Integrations	Instagram	✓	✓	✓	✓	✓
Integrations	WhatsApp	✓	✓	✓	✓	✓
Integrations	Email	✓	✓	✓	✓	✓
Integrations	ActiveCampaign	✓	✓	✓	✓	✓
Integrations	Adobe Commerce	✓	✓	✓	✓	✓
Integrations	Agile CRM	✓	✓	✓	✓	✓
Integrations	Brevo	✓	✓	✓	✓	✓
Integrations	Drupal	✓	✓	✓	✓	✓
Integrations	Ecwid	✓	✓	✓	✓	✓
Integrations	Google Analytics (GA4)	✓	✓	✓	✓	✓
Integrations	Google Tag Manager	✓	✓	✓	✓	✓
Integrations	HubSpot	✓	✓	✓	✓	✓
Integrations	Jimdo	✓	✓	✓	✓	✓
Integrations	Joomla	✓	✓	✓	✓	✓
Integrations	Judge.me	✓	✓	✓	✓	✓
Integrations	Klaviyo	✓	✓	✓	✓	✓
Integrations	Mailchimp	✓	✓	✓	✓	✓
Integrations	MailerLite	✓	✓	✓	✓	✓
Integrations	Omnisend	✓	✓	✓	✓	✓
Integrations	OpenAPI	✓	✓	✓	✓	✓
Integrations	OpenCart	✓	✓	✓	✓	✓
Integrations	Pipedrive	✓	✓	✓	✓	✓
Integrations	PrestaShop	✓	✓	✓	✓	✓
Integrations	Salesforce	✓	✓	✓	✓	✓
Integrations	SendInBlue	✓	✓	✓	✓	✓
Integrations	Shift4Shop	✓	✓	✓	✓	✓
Integrations	Shopify	✓	✓	✓	✓	✓
Integrations	Shopware	✓	✓	✓	✓	✓
Integrations	Site123	✓	✓	✓	✓	✓
Integrations	Squarespace	✓	✓	✓	✓	✓
Integrations	Webydo	✓	✓	✓	✓	✓
Integrations	Weebly	✓	✓	✓	✓	✓
Integrations	Wix	✓	✓	✓	✓	✓
Integrations	WooCommerce	✓	✓	✓	✓	✓
Integrations	WordPress	✓	✓	✓	✓	✓
Integrations	Zapier	✓	✓	✓	✓	✓
Integrations	Zendesk	✓	✓	✓	✓	✓
Integrations	Zendesk Sell	✓	✓	✓	✓	✓
Integrations	Zoho CRM	✓	✓	✓	✓	✓
Integrations	Custom integrations	✗	✗	✗	✗	✓
Apps	Desktop app	✓	✓	✓	✓	✓
Apps	Mobile app	✓	✓	✓	✓	✓
Services	Support over email	✓	✓	✓	✓	✓
Services	Support over live chat	✗	✓	✓	✓	✓
Services	Flows building & strategy assistance	✗	✗	✗	✓	✓
Services	Dedicated Success Manager	✗	✗	✗	✓	✓
Services	Training sessions	✗	✗	✗	✓	✓
Services	Account reviews	✗	✗	✗	✓	✓
Services	Priority Service + Premium Support	✗	✗	✗	✗	✓
Services	Super admin role	✗	✗	✗	✗	✓
Services	Analysis & monitoring	✗	✗	✗	✗	✓
Services	Lyro as a managed service	✗	✗	✗	✗	✓
Customization	Widget customization	✓	✓	✓	✓	✓
Customization	No Tidio branding	✗	✗	Add-on (16.67 USD/mo.)	✓	✓
Customization	Custom branding	✗	✗	✗	✓	✓

"Lyro AI conversations" upgrade

Conversations	Price (USD/mo.)
50	32.50
100	62.50
150	91.67
200	116.67
300	175.00

"Visitors reached with Flows" upgrade

Visitors Reached	Price (USD/mo.)
2,000	24.17
3,000	32.50
5,000	40.83
10,000	57.50
15,000	70.83
20,000	82.50
30,000	99.17
40,000	115.83
50,000	140.83
75,000	199.17
100,000	249.17

Resources

• Tidio Blog
• Resources
• ROI and Automation Calculators
• Flow Builder Calculator
• Tidio ROI Calculator
• Case Studies
• Ebooks

Contact

• Contact: Get in touch with Tidio and its support team.
• Contact Sales: Book a demo and talk to sales.

Help

• Help Center: Help articles and frequently asked questions.
• Tidio Academy: Courses on Tidio and customer support.
• Resources for Developers: API, SDK, and other documentation.

Partnerships

• Affiliate Program
• Referral Program
• Partner Program

Legal

• Privacy Policy
• Security Policy
• Security Practices
• Terms of Service