Synctrack.io

Synctrack empower Shopify merchants by providing a unified ecosystem of innovative applications—including PayPal Tracking Sync, Estimated Delivery Date, Returns & Exchanges, and Order Tracking.

Application Pages (Shopify App Services)

• Synctrack PayPal Tracking Sync: Auto-Sync Stripe & PayPal Tracking Info for Faster Funds
• Synctrack Estimated Delivery Date: Provide Estimated Delivery Date, Reduce Shipping Inquiries
• [Synctrack Order Tracking]https://synctrack.io/order-tracking/): Ultimate Order Tracking Solution
• Synctrack Returns & Exchanges: Returns & Exchanges Management App

Pricing

• Plans Overview: Find the right Synctrack plan to power your Shopify store

Customers

• Case Studies: Success stories
• Success story from Wrapango: Learn how Wrapango streamlined order management and boosted sales with Synctrack, solving PayPal and Stripe tracking issueseffortlessly.
• Success Story from Just Lyne: How Just Lyne transformed their business with Synctrack, solution for seamless PayPal dispute management.

Blog

• Latest Articles: Industry insights
• Shopify Tips
• Payment Issues
• News & Updates
• Shipping Guide
• Returns Management

Knowledge Base

• Getting Started
• Member Permission: Members & Permissions feature in Synctrack Returns enables store and merchant admins to delegate order-management responsibilities to designated staff members—without compromising security or visibility
• Post-purchase estimated delivery date: Post-purchase EDD (Estimated Delivery Date), allows you to provide accurate delivery estimates to your customers. Step-by-step guide to help you effectively use EDD
• Blacklist locations and keywords: Keyword blacklisting on the tracking page is a powerful tool of Synctrack Order Tracking that enables merchants to prevent certain words or phrases from being displayed in the tracking information or replace them with keywords of choice.
• Tracking Page: The Tracking Page Editor lets you fully customize how customers look up and track their orders.
• Dynamic Delivery Date Checkout Extension
• Why ETA Banner is Not Shown
• Add Return Widget to Order Status Page: Add a “Return Request” widget to the new Customer account → Order status page to help your customers submit return requests quickly.
• Notifications: Seamlessly sync, send, and track emails directly from Synctrack Order Tracking
• Create Estimate Delivery Date Rules
• Bulk Importing Rules Guide
• Returns & Exchanges Webhooks
• Set Workdays, Cut-off Time, Timezone, Blackout Date
• Multi-store Connection
• Configure Exchange Resolution
• Configure Refund Resolution
• Configure Return Policy
• Allow Customer to Choose Return or Exchange or Both
• Customize Return Reasons
• Email Notifications Feature
• Add Return Portal Link to Your Store
• Customize Your Return Page
• Embed Return Portal to Store Page
• Support a Record White Label
• Create Exchange Order After Approving Exchange Request
• Handle Refund Resolution After Approving Return Request
• Manually Create Return/Exchange Request in Dashboard
• Process Exchanges
• Refund to Discount Code
• Refund to Gift Card
• Refund to Store Credit
• Refund to Online Bank Transfer
• Configure Return Method
• Connect with iThink Logistics
• Connect with Australia Post
• Connect with Delhivery
• Logistics Support in Synctrack
• Connect with Shiprocket
• Get Tokens/API Keys from EasyPost and Shippo
• Connect with FedEx
• Manage Return Shipping Costs and Customer Charges
• Create and Print Return Labels
• Create Return Request in Customer Account
• Condition-Based Workflows Guide
• Return Exchange Fee
• Auto Approve Return Requests
• Set Up Shipping Carriers and Account Integration
• Bonus Credit
• Store Credit
• Multi-Language Support
• Shopify Sync
• Embed App
• Welcome to Omega Order Tracking
• Analytics
• Shipment Management
• Product Upsell
• Courier Mapping
• Customer Reviews
• How to Send Test Email Notification
• How to Hide Courier Company on Tracking Page
• How to Add Tracking Page to Website
• Branded Customization
• Custom Status Updates
• Update Pending Statuses
• Delivery Statuses of Shipments
• How to Resync/Update Tracking
• Upgrade/Downgrade the Plan
• Overquota
• Install on WooCommerce
• Sync Tracking Info for Facebook/Instagram Sales Channels
• Sync Tracking with Mollie Payment Gateway
• Integrate with Clickfunnels, Checkify, Checkout X
• Why PayPal Limits Account and Holds Money
• Notify Buyer of Submitted Tracking
• Upgrade/Downgrade Subscription Plan
• Payment Related Questions
• Feature Related Questions
• General Questions
• Sync Digital Products
• Integrate with Stripe
• Sync Info to Shopify Order Note
• Upload Tracking Info and Orders by CSV
• Connect Multi Stores
• Check Sync Status
• Use Dispute Resolution
• Use Dispute Management
• Add Courier Mapping Rule
• Add Ignore Sync Rule
• About Synctrack PayPal Tracking Sync
• Integrate with Shiprocket
• Auto Display ETA/EDD Banner Based on Location
• Translate ETA/EDD Banner Content
• Customize Appearance of EDD/ETA Banner
• Analytics Dashboard
• April 22, 2025 Changelog: New Tracking Page Editor
• Security Related Questions

Free Tools

• Carrier Tracking Tool: Track Your Packages Across 2900+ Couriers with Synctrack
• Shipping Guide by Country: The Definitive Shipping Guide to All Countries with Country-specific tax, duty, and customs guides + top courier rates.

Support & Legal

• Contact Support
• Terms of Service
• Privacy Policy
• Data Processing Agreement