Docs

Docs

• What is DeepConverse?: DeepConverse is a Customer Support Automation platform helping organizations scale their support using AI and Automation
• Basics
• Building chatbot intents
• Intent action responses
• Chatbot Persistence mode
• Publishing changes
• Advanced Functionality
• Connection Override
• User Identity Verification: Verify the identity of users
• Announcements
• Channel Specific Functionality
• Zendesk Sunshine Conversations
• How to handle image and file uploads in Zendesk Sunshine Conversations?
• Zendesk Chat (Classic)
• How to handoff conversations to Zendesk Chat (Classic) ?
• Calendly
• Branding
• Deploy
• Chatbot Versioning
• iOS SDK
• iOS (Custom Webview)
• Android SDK
• Adding widget to your Zendesk Help Center
• Adding widget to your website
• Custom Initialization and Passing Metadata
• Open chatbot via Javascript
• Adding widget to your Shopify Store
• Adding the widget to Shopify via the Theme editor embed block
• Localization: Translate chatbot content to multiple languages
• Customizations
• Adding a link to your Privacy Policy in Chatbot window
• Getting Started with Voice Bots
• Voice Bot Architecture
• Supported use cases for Voice Bot
• Setup and Configuration
• Setup Zendesk email and ticket automation
• Building Guides
• Guide Theme Customization
• Embedding Guides on your website
• Embedding Guides in Chatbots
• How to copy Guides across sites
• What is the Conversation Flow Builder?
• Assign Parameters in Conversations
• Predefined Parameters
• How to use Rules in Conversations
• Conversation Blocks
• Question
• Salesforce Blocks
• Agent Availability Block
• Live Agent Handover: Handoff to Salesforce support agents using Live Agent Rest API
• Guide Blocks
• Guide Step (Guide Flow)
• Solved Block
• Unsolved Block
• Guide (Chatbot)
• HTTP Request
• Client Events
• Policy: Make use of Large Language models to provide Conversational reasoning and task execution
• Zendesk Sunshine Conversations Handoff (In Widget)
• Data Tables
• How to read or search data from Data Tables?
• Chatbot Analytics
• Viewing Chat Conversations
• Message Viewer: Deep dive into the messages
• Integrating with Google Analytics
• Export API
• Conversations Endpoint
• Messages Endpoint
• Supported Integrations: Connect to your CRM, e-commerce and other business systems
• Zendesk
• Zendesk Sunshine Conversations
• Salesforce
• Gorgias
• Adding Users: How to add new users to the dashboard
• Permissions and Roles: How to configure role based access control
• Multiple Sites: Create different sites for business units, test and production environments
• DeepConverse Public IPs
• Subprocessors
• Data Request Policy
• Technical and Organizational Security Measures
• Reporting Security Vulnerabilities
• Log4Shell Vulnerability
• Generative AI - Technical Security Measures
• Contacting Support
• Service Levels and Response Times
• Platform Stability

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