Chatling

docs.chatling.ai

Empower your business with custom AI website chatbot that help with customer support, lead generation, knowledge base search, and more. It's free to start!

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Chatling Documentation

Docs

Buttons
Cal.com Booking Widget
HTTP Request
AI Actions
Lead Form
Send Email
1. Fetch and Email Order Confirmation
AI settings
Getting started with AI Agents: Learn how to create your first AI agent in Chatling
AI Agent
Playground
Adding Quick Replies to AI Agents
AI credits: Understanding AI credits and how they are consumed
Fix incorrect AI answers: Learn how to fix incorrect AI responses using the fine-tuning feature in Chatling.
Supported AI models: A list of supported AI models in Chatling.
Chat with Knowledge Base AI: Chat with the AI using the knowledge base as the response source.
List AI languages: Get a list of all the supported AI languages.
List AI models: Get a list of all the supported AI models.
Create chatbot: Create a new chatbot using a template or from scratch.
Duplicate chatbot
List chatbot templates: Get a list of all the available chatbot templates. Can be used to create a new chatbot.
List chatbots: Get a list of all the chatbots in the project.
Retrieve chatbot: Retrieve a chatbot by its ID.
Update chatbot settings: Update the settings of a chatbot.
Create contact: Create a new contact for the chatbot.
Delete contact: Delete a contact by its ID.
List contacts: Get a list of all the contacts and leads saved by the chatbot.
Retrieve contact: Retrieve a contact by its ID.
Delete conversation: Delete a conversation.
List conversation messages: Get a list of all the messages for a conversation
List conversations: Get a list of all the chatbot's conversations with users.
Rate AI answer
Retrieve conversation: Retrieve a conversation by its ID.
Update conversation: Update a conversation's properties.
API Introduction: The Chatling API allows you to manage your chatbots programmatically.
Add FAQ: Add new FAQ data sources to the knowledge base.
Add link: Add new link data sources to the knowledge base.
Add text: Add new text data sources to the knowledge base.
Delete data source: Delete a data source from the knowledge base.
List data sources: Get a list of the data sources added to the knowledge base.
Resync data source: Resync a data source.
List members: Get a list of all the members in the project.
List settings: Retrieve the settings of the project.
Update settings: Update the project settings.
Rate limiting: Our API has rate limits to prevent abuse and ensure fair usage.
AI Credits: Get the AI credits usage for the project.
Chatbots: Get the chatbots usage for the project.
Email Credits: Get the email credits usage for the project.
Knowledge Base: Get the knowledge base usage for the project.
User Seats: Get the user seats usage for the project.
Instructions: A guide on what AI Instructions are and how to use them.
Setting the AI model: Learn how to set the LLM model used by the AI.
Block Editor: Learn how to edit blocks in the Builder.
Adding Quick Replies to AI Chatbots
Voice Input: Allow users to speak to your chatbot using Voice Input.
Create Contact Block: Learn about the Create Contact block and how to set it up in the Builder.
Delete Contact Block: Learn about the Delete Contact block and how to set it up in the Builder.
Get Contact Block: Learn about the Get Contact block and how to set it up in the Builder.
HTTP Request Block: Learn about the HTTP Request block and how to set it up in the Builder.
Send Email Block: Learn about the Send Email block and how to set it up in the Builder.
Set Variable: Learn about the Set Variable block and how to set it up in the Builder.
Update Contact Block: Learn about the Update Contact block and how to set it up in the Builder.
AI Response Block: Learn about the AI Response block and how to set it up in the Builder.
Language: Learn how to use the Language condition block in Chatling
Overview: Learn about the condition blocks and how to use them
Variable: Learn how to use the Variable condition block in Chatling
Create Company: Create companies in HubSpot from your chatbot.
Create Contact: Create contacts in HubSpot from your chatbot.
Create Ticket: Create tickets in HubSpot from your chatbot.
HubSpot Integration: Integrate with HubSpot and manage your contacts, companies, and tickets directly from your chatbot.
Retrieve Contact: Retrieve contacts from HubSpot to use in your chatbot.
Update Company: Update companies in HubSpot from your chatbot.
Update Contact: Update contacts in HubSpot from your chatbot.
Buttons Block: Learn about the Buttons input block and how to set it up in the Builder.
Date/Time Block: Learn about the Date/Time input block and how to set it up in the Builder.
Email Block: Learn about the Email input block and how to set it up in the Builder.
Form Block: Learn about the Form input block and how to set it up in the Builder.
Number Block: Learn about the Number input block and how to set it up in the Builder.
Phone Block: Learn about the Phone input block and how to set it up in the Builder.
Text Block: Learn about the Text input block and how to set it up in the Builder.
URL Block: Learn about the URL input block and how to set it up in the Builder.
Blocks: Blocks are the core components of every chatbot. Learn how to use them to build your chatbot's conversational flow.
Audio Block: Learn about the Audio block and how to set it up in the builder
Carousel Block: Learn about the Carousel block and how to set it up in the builder
Image Block: Learn about the Image block and how to set it up in the builder
Text Block: Learn about the Text block and how to set it up in the builder
URL Button Block: Learn about the URL Button block and how to set it up in the builder
Video Block: Learn about the Video block and how to set it up in the builder
Triggers: Learn about triggers in Chatling and how to use them effectively in your chatbot flows.
Create Ticket: Learn how to create tickets in Zendesk from your chatbot.
Canvas: Learn about the canvas and how to navigate and interact with it.
Chatbot Builder: Learn about the Builder and how to create conversational flows for your chatbot.
Publish your chatbot: Learn how to publish your chatbot and make it live.
Save your work: Learn how to save your changes in the Builder.
Sidebar: Learn about the Sidebar and its functionalities in the Builder.
Test your chatbot: Learn how to test your chatbot to see how it works.
Available system variables: List of all the system variables available and what they do.
How to create variables: Learn how to create variables in the Builder
How to use variables: A guide on how to use Variables in your chatbot
Import system variables: Learn how to import system variables that aren't available by default in your chatbot.
Types of variables: There are two types of variables: System Variable and Custom Variable. Learn how to use them in your chatbot.
What are variables?: Learn about Variables, the different types, and how to use them
Save contacts from chatbot conversations
Identify users across multiple chats
Overview: Learn how to leverage the Contacts feature to capture leads and manage your customer data.
Getting started with AI Chatbots: Learn how to create your first AI chatbot in Chatling
Intents: Learn about intents and how they work in Chatling
Manage intents: A guide on how to create and manage your chatbot's intents
Using intents: Learn how to use intents to create more complex chatbot flows
AI Chatbot
How to hide the chatbot on specific pages: Learn how to set the visibility of your chatbot on specific pages.
How to reset the chat on page load?
What happens when AI credits are exhausted?
Custom domain: Learn how to add a custom domain to your chatbot.
How to delete a chatbot: Learn how to remove a chatbot permanently from your account.
How to duplicate a chatbot or agent: Learn how to duplicate a chatbot/agent to create a copy of it.
Limits: Set per-Agent limits to control how much they consume from your project's quotas.
Rate limit: Learn how to set a rate limit for your chatbot to prevent it from being spammed.
Share: A guide on how to share your chatbot or agent with others.
Connect Instagram: Learn how to create an Instagram AI agent in Chatling.
Monitor Instagram conversations: Learn how to monitor conversations between your AI agent and Instagram users in Chatling.
Instagram Integration: Learn how to connect integrate your Instagram account with Chatling.
Introduction
Add data source: A guide on adding data sources to the Knowledge Base.
Auto-sync data sources: Learn how to auto-sync data sources in the Knowledge Base.
Types of data sources: Learn about the different types of data sources you can add to the Knowledge Base.
Delete data sources: Learn how to delete data sources in the Knowledge Base.
Exclude webpage sections: Learn how to exclude certain sections of a webpage when adding a data source.
Overview: Learn about the Knowledge Base and how it works.
Re-sync data sources: Learn how to re-sync data sources in the Knowledge Base.
Availability: Configure office hours and reply time for your live chat team.
Canned Responses: Save replies you send often and insert them into the composer with a click or a shortcode.
Copilot: Your AI teammate inside every conversation
Set up handoff for AI Agent: Learn how to configure human handoff for your AI Agent.
Set up handoff for Chatbot: Learn how to configure human handoff for your AI Chatbot using the Builder.
Managing conversations: Learn how to view conversations, reply to users, add notes, and use AI summaries.
Notifications: Configure email notifications for live chat and human handoff events.
Live Chat & Human Handoff: Learn how to use the Live Chat & Human Handoff feature in Chatling.
Teams: Group agents into teams to organize the inbox, assign conversations, and target notifications.
Got other questions?
Invite Team Members: Learn about the different roles and permissions that can be assigned to team members in a project.
Overview: A guide on how to manage team members in your project.
Remove Team Members: Learn how to remove team members from your project.
Restrict Access to Specific AI Agents: Learn how to limit a team member's access to specific AI agents within a project.
Roles & Permissions: Learn how to invite team members to your project and assign them different roles.
Add disclaimer, privacy notice, or custom text to footer: Learn how to display custom text in the chatbot's footer.
Design your chatbot widget: A guide on how to customize the appearance of your website widget and make it match your brand.
Display AI sources: Learn how to enable sources for AI responses.
Download transcripts: A guide to enabling chat transcript downloads for end-users.
File attachments: Allow users and agents to share files in live chat.
Geo-blocking: Learn how to block visitors from specific countries from accessing your chatbot.
Bubble: Learn how to add Chatling to your Bubble website
Custom Website: Learn how to add Chatling to your website
Google Tag Manager: Learn how to add Chatling to your website using Google Tag Manager
Overview: Learn how to add Chatling to your website.
PrestaShop: Learn how to add Chatling to your PrestaShop website
Shopify: Learn how to add Chatling to your Shopify store
Squarespace: Learn how to add Chatling to your Squarespace website
Webflow: Learn how to add Chatling to your Webflow website
Wix: Learn how to add Chatling to your Wix website
WordPress: Learn how to add Chatling to your WordPress website
Set the language of your chatbot widget: Set the language of your chatbot widget.
Operating hours: Schedule the chatbot to be visible at certain times.
Remove "Powered by Chatling" branding: Learn how to remove the Chatling branding from your chatbot widget.
Satisfaction survey: A guide on how to set up and display satisfaction surveys.
Visibility: A guide on configuring your widget's visibility.
Whitelist domains: Learn how to whitelist domains for your chatbot to prevent it from being added to unauthorized websites.
Widget SDK
Change language: A guide to change the language of system and error messages in your WhatsApp chatbot.
Create a WhatsApp AI Agent: Learn how to create a WhatsApp AI agent in Chatling.
Create a WhatsApp AI Chatbot: Learn how to create a WhatsApp AI chatbot in Chatling.
Customize profile: Learn how to change your profile picture, name, bio, and more.
Disconnect WhatsApp account: Learn how to disconnect your WhatsApp account in Chatling.
Display name approval: Learn how to fix issues related to the display name approval for your WhatsApp account.
Mute contacts: Stop the AI agent or chatbot from replying to specific WhatsApp contacts while still allowing human agents to respond.
WhatsApp Integration: Learn how to connect integrate your WhatsApp account with Chatling.