BugSplat

BugSplat

• Welcome: Technical documentation, platform integration guides, crash reporting best practices, and other useful information from BugSplat. We're excited you're here!
• Getting Started
• Signing Up
• Creating a Database
• Platform Integrations
• Desktop
• BugSplat for Windows (C++)
• Full Memory Dumps
• BugSplat for Windows Dependencies
• BugSplat for Windows Upgrade Guide: Upgrading from versions of BugSplat for Windows prior to 7.0.0
• BugSplat for Windows API Documentation
• .NET Framework
• macOS
• Linux
• Cross-Platform
• .NET Standard
• Breakpad (Deprecated)
• Crashpad
• How to Build Google Crashpad
• Deno
• Electron
• Java
• Node.js
• Python
• Qt
• Game Development
• CRYENGINE
• Nintendo Switch
• PlayStation: Process PS4 and PS5 crash reports with BugSplat. Available for certified PlayStation developers, our SDK enhances game stability
• Unreal Engine
• Unreal Engine Plugin
• Unreal Assert, Check, and Ensure Reporting
• Unity
• Xbox: Integrate BugSplat for crash reporting in Xbox games (Series X, S, One). Our SDK supports GDK and GDKX projects, helping certified developers enhance game stability.
• Custom Engine Support
• Mobile
• Android
• Ionic
• iOS
• React Native
• Web
• Angular
• JavaScript
• React
• Vue
• Downloads: Direct links to platform downloads. Note that all links can also be found in their platform specific document.
• Platform Samples
• MyConsoleCrasher (C++): Testing Windows Native C++ crashes with the sample application 'MyConsoleCrasher'
• Address Sanitizer Reports
• Inviting Team Members
• Importing Crashes
• Troubleshooting: BugSplat helps troubleshoot crash reporting issues, including why crashes are rejected, such as exceeding size limits or frequent submissions.
• Quickly Submitting Your First Crash in Under 5 Minutes
• Development
• Using the App
• Symbol Files
• How to Manually Upload Symbols
• Source Maps
• Symbol Servers
• Working with Symbol Files in Windows Environments
• Automatic Symbol Cleanup: How symbol files are automatically removed
• Searching
• Table Filtering
• Table Grouping
• Grouping Crashes
• Commenting
• Integrations and Third Party Tools
• Configurable Alerts
• Slack
• Microsoft Teams
• Discord
• Email
• Webhook
• Issue Trackers
• Azure DevOps
• Favro
• Jira
• GitHub Issues
• GitLab
• Monday.com
• YouTrack
• Automatic Issue Creation for Defect Tracker Integrations
• API
• Web Application Endpoints
• Company: API Documentation for the BugSplat Company Endpoint
• Crash: API Documentation for the BugSplat Crashes Endpoint
• Crashes: API Documentation for the BugSplat Crashes Endpoint
• Crash Groups: API Documentation for various endpoints related to BugSplat Crash Groups
• Dashboard: API Documentation for the BugSplat Dashboard Endpoint
• Databases: API Documentation for the BugSplat Databases Endpoint
• Defect: API Documentation for the BugSplat Defect Endpoint
• Events: API Documentation for the BugSplat Events Endpoint
• Import/Migrate: API Documentation for the BugSplat Crashes Endpoint
• Support Response: API Documentation for the BugSplat Support Response Endpoints
• User (GDPR): API Documentation for the BugSplat User (GDPR) Endpoint
• Users: API Documentation for the BugSplat Users Endpoint
• Versions: API Documentation for the BugSplat Versions Endpoint
• Deprecated: List of Deprecated API endpoints that are scheduled for removal
• Crash Post Endpoints
• User Feedback
• OAuth2
• Defect Tracker Options: To create or update a defect tracker integration, use the following endpoint.
• Paging, Filtering, and Grouping
• Platform Specific API's
• Production
• Versions: BugSplat's Versions Page
• Regression Alerts
• Security and Compliance
• Security Program: Updated 25-Oct-2023
• BugSplat Security Program Inquirys
• SOC 2
• GDPR & UK GDPR Compliance
• Avoid Collecting Personally Identifiable Information (PII)
• Crash Expiry
• Terms
• Privacy Policy
• Support Responses
• BugSplat Terminology
• How-Tos
• Creating Defects
• Contacting End-Users
• Crash Dialog Branding
• Reprocess Crashes: BugSplat can reprocess crashes that were processed incorrectly due to missing symbols, mismatched symbols, or errors during initial processing.
• Batch Reprocess Crashes: Learn how to batch reprocess multiple reports with BugSplat and easily apply updated symbols or grouping rules to your crashes or errors.
• Using the Crash Attribute Feature
• Send Feedback
• Remove Crashes: Remove mistakes and other clutter by deleting crashes in your BugSplat database.
• Videos: We're building our library of instructional videos to help you get the most out of your BugSplat account.
• BugSplat Product Walkthrough: Take three minutes to get an overview of the ways that the BugSplat web app can help you find and fix bugs in your application.
• FAQs
• How Do I Upload Crashes with Python?
• How Do I Remove Symbol Files?
• Crash details 'Active Thread'
• How long does it take to process a crash?
• How BugSplat handles large crash volumes
• How Does Crash Rate Limiting Work?
• Add Custom Branding to Support Response: BugSplat allows users to customize support messages with their branding and create unique support responses for different crash types, increasing the likelihood of successful troubleshooting.
• Finding Missing Reports
• Using Dark Mode
• What If My App or Game Grows Quickly?
• Does BugSplat have an effect on application performance?
• Manually Upload Crash Reports to BugSplat
• How to configure proxy settings in BugSplat
• Using BugSplat's public database
• How to Upload Symbol Files with Symbol-Upload
• Using SendPdbs to Automatically Upload Symbol Files
• Managing Symbol Space
• Why Group Crashes?
• Uploading third-party DLLs without PDB files
• Localized Support Responses for Windows C++, .NET, and macOS
• BugSplat application uptime data
• What are the upload size considerations with BugSplat accounts.
• Is an application's source code safe when using BugSplat?
• How to get correct callstacks with BugSplat in Steam
• What is a crash reporter?: A crash reporter like BugSplat is a software program that captures the state of a software application at the time of a crash to help developers understand and fix the underlying issue.
• Common End-User Questions
• Missing BugSplat.dll
• What should I do if I get a BugSplat?
• What is BsSndRpt.exe?
• My software just crashed. Should I contact BugSplat for help?
• Why are Crashes Missing Symbols, Function Names, and/or Line Numbers?
• Billing
• Free Trial Overview
• Plans and Billing Overview
• How to Sign Up for a BugSplat Plan
• Viewing Account Usage
• Upgrading, Changing, or Canceling Your Plan
• Upgrading or Downgrading Your Plan
• Adding Additional Crashes and Storage Space
• Updating Credit Card and Billing Information and Viewing Billing History
• Updating Tax and VAT Information
• Canceling Your Plan
• Free and Discounted Plans
• Free Plan Overview
• Free Crash Reporting for Indie Game Development
• Education
• Open-Source
• Good Causes
• Plans, Upgrades, and Payments FAQ
• Fair-Refund Policy
• Update to Our Legacy Plans Guide: Important documentation for users who signed up for a paid BugSplat account before March 15th, 2022. Plans are being phased out starting March 28th 2024.
• Updates to BugSplat Pricing Plans - March 2024
• Using Coupons and Promotions at BugSplat
• What is 'High Volume Fractional Crash Processing'?
• Account
• Migrating Databases
• Deleting Databases
• Deleting a Company Account
• Changing Company Name
• User Management: User management, user permissions, deleting users, MFA, SSO, requesting access to team databases, and more.
• User Permissions
• Deleting a User
• Requesting Access
• Login Page and Options
• Password Settings and Reset Options
• Required Password Reset - August 4th, 2023: This is a copy of the email received by active BugSplat users requesting they change their password.
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Enforce MFA
• Adding New Users in Companies with Multiple Databases: Best practices for managing user access in large companies with multiple databases
• Contact Us
• What is BugSplat?: BugSplat is the developer's go-to toolbox for finding, understanding, and fixing crashes.
• Why BugSplat?
• Who is BugSplat?
• Our Values
• Charitable Giving
• Brand Guidelines: Brand resources and design guidelines for BugSplat
• Misc
• Promotions
• March 2024 - Game Developer Free Months of Service
• Giveaways: Terms and Conditions
• April 8 - April 22, 2025
• Feb 18 - March 17, 2025
• Jan 15 - Feb 13, 2025
• December 19-29, 2024
• November 21–28, 2024
• October 17-24th, 2024
• September 19-26th, 2024
• July 18 - July 23, 2024
• April 18 - May 12, 2024: BugSplat User Feedback Survey Giveaway Terms and Conditions
• March 18 - April 03, 2024
• November 15-30, 2023: Terms for Giveaway conducted over Discord and Email.
• October 9-23, 2023: Terms for Giveaway conducted over Discord and Email.

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